Shipping policy
<h2>Shipping Policy</h2>
<p>NovaNest ships to India and Spain. All orders are dispatched from our fulfilment partners in India.</p>
<h3>Order Processing</h3>
<p>Orders are processed within 1 to 3 business days after order confirmation. Orders placed on Sundays or public holidays are processed on the next working day.</p>
<h3>Shipping Rates and Delivery Times</h3>
<p><strong>India</strong> — Standard shipping: Rs. 49. Estimated delivery 4 to 8 business days after dispatch.</p>
<p><strong>Spain</strong> — International Standard shipping: Rs. 499. Estimated delivery 12 to 25 business days after dispatch.</p>
<p>Delivery estimates begin from the date of dispatch, not the date the order is placed. Timelines may vary depending on customs clearance, courier coverage, and the destination address.</p>
<h3>Billing Currency</h3>
<p>Our store operates from India and all payments are processed in Indian Rupees (INR). If prices are displayed in another currency on our website, that amount is an approximate conversion shown for your convenience only. The final amount charged at checkout will be in INR. Your bank or card issuer may apply its own exchange rate and may charge a foreign transaction fee. Please review the checkout page before completing your order.</p>
<h3>Customs, Duties and Import Taxes</h3>
<p>Orders shipped to Spain may be subject to import duties, VAT, or customs handling fees charged by the destination country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient. Customs rules vary — please check with your local customs office if you are unsure.</p>
<h3>Cash on Delivery</h3>
<p>Cash on Delivery may be available on eligible orders within India, subject to courier serviceability and order eligibility. COD is not available for orders shipped to Spain.</p>
<h3>Order Tracking</h3>
<p>Once your order is dispatched, tracking details are sent to the email address provided at checkout. International parcels may take several days before tracking updates begin to appear.</p>
<h3>Shipping Delays</h3>
<p>Delays may occur due to customs inspection, weather, courier disruption, high order volumes, or other circumstances outside our control. We will keep you informed if we become aware of a delay affecting your order.</p>
<h3>Incorrect or Incomplete Addresses</h3>
<p>Please make sure your shipping address, postal code, and contact number are correct at checkout. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details. If a parcel is returned to us as undeliverable for this reason, return shipping costs may be deducted from any refund.</p>
<h3>Failed or Refused Deliveries</h3>
<p>If a parcel is refused at customs or not collected within the courier's holding period, it may be returned or disposed of by the carrier. Where the parcel is returned to us, we will refund the item value in line with our Refund Policy.</p>
<h3>Your Statutory Rights</h3>
<p>Nothing in this policy limits your statutory rights under the laws of your country of residence. Customers in the European Union retain their full statutory rights, including the 14-day right of withdrawal set out in our Refund Policy.</p>
<h3>Contact</h3>
<p>For any shipping question, email novanest444@gmail.com with your order number. Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.</p>
<p>Last updated: 25 July 2026</p>
<h2>Shipping Policy</h2>
<p>NovaNest ships to India and Spain. All orders are dispatched from our fulfilment partners in India.</p>
<h3>Order Processing</h3>
<p>Orders are processed within 1 to 3 business days after order confirmation. Orders placed on Sundays or public holidays are processed on the next working day.</p>
<h3>Shipping Rates and Delivery Times</h3>
<p><strong>India</strong> — Standard shipping: Rs. 49. Estimated delivery 4 to 8 business days after dispatch.</p>
<p><strong>Spain</strong> — International Standard shipping: Rs. 499. Estimated delivery 12 to 25 business days after dispatch.</p>
<p>Delivery estimates begin from the date of dispatch, not the date the order is placed. Timelines may vary depending on customs clearance, courier coverage, and the destination address.</p>
<h3>Billing Currency</h3>
<p>Our store operates from India and all payments are processed in Indian Rupees (INR). If prices are displayed in another currency on our website, that amount is an approximate conversion shown for your convenience only. The final amount charged at checkout will be in INR. Your bank or card issuer may apply its own exchange rate and may charge a foreign transaction fee. Please review the checkout page before completing your order.</p>
<h3>Customs, Duties and Import Taxes</h3>
<p>Orders shipped to Spain may be subject to import duties, VAT, or customs handling fees charged by the destination country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient. Customs rules vary — please check with your local customs office if you are unsure.</p>
<h3>Cash on Delivery</h3>
<p>Cash on Delivery may be available on eligible orders within India, subject to courier serviceability and order eligibility. COD is not available for orders shipped to Spain.</p>
<h3>Order Tracking</h3>
<p>Once your order is dispatched, tracking details are sent to the email address provided at checkout. International parcels may take several days before tracking updates begin to appear.</p>
<h3>Shipping Delays</h3>
<p>Delays may occur due to customs inspection, weather, courier disruption, high order volumes, or other circumstances outside our control. We will keep you informed if we become aware of a delay affecting your order.</p>
<h3>Incorrect or Incomplete Addresses</h3>
<p>Please make sure your shipping address, postal code, and contact number are correct at checkout. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details. If a parcel is returned to us as undeliverable for this reason, return shipping costs may be deducted from any refund.</p>
<h3>Failed or Refused Deliveries</h3>
<p>If a parcel is refused at customs or not collected within the courier's holding period, it may be returned or disposed of by the carrier. Where the parcel is returned to us, we will refund the item value in line with our Refund Policy.</p>
<h3>Your Statutory Rights</h3>
<p>Nothing in this policy limits your statutory rights under the laws of your country of residence. Customers in the European Union retain their full statutory rights, including the 14-day right of withdrawal set out in our Refund Policy.</p>
<h3>Contact</h3>
<p>For any shipping question, email novanest444@gmail.com with your order number. Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.</p>
<p>Last updated: 25 July 2026</p>