Return & Refund Policy

Returns, Refunds & Cancellations

At NovaNest, we want you to shop with complete confidence. This policy applies to all customers worldwide, including customers in the European Union, Saudi Arabia, India, and all other regions we serve.

1. 14-Day Return Guarantee

You may return any eligible item within 14 days of the day you (or a person you nominate) receive the last item of your order — no reason required. If the deadline falls on a weekend or public holiday, it is extended to the next working day.

For customers in the European Union, this fully covers your statutory 14-day right of withdrawal under the EU Consumer Rights Directive.

2. Order Cancellations

You may cancel your order free of charge at any time before it has been fulfilled (shipped). Once your order has shipped, it can no longer be cancelled, but you may still return it under our 14-day return guarantee after delivery.

3. How to Return or Cancel

The fastest way is self-service: open the "Returns & Cancellations" link in the footer of our store (or log in to your account and open Orders), select the order, and follow the steps. You can also email us at novanest444@gmail.com with your order number.

4. Return Conditions

  • Items must be unused, in their original condition, and in the original packaging where possible.
  • For hygiene and safety reasons, sealed items that are not suitable for return once unsealed (e.g. certain personal care or intimate apparel items) can only be returned if the seal is intact.
  • Personalised or made-to-order items cannot be returned unless faulty.

5. Return Shipping

Unless the item is faulty, damaged, or not as described, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot issue a refund for returns lost in transit. If the item is faulty or we sent the wrong item, we will cover the return shipping cost.

6. Refunds

Once we receive your return (or you provide proof of return shipment), we will process your refund within 14 days to your original payment method, including standard delivery charges where required by law. Depending on your bank, it may take a few additional days for the refund to appear.

7. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos at novanest444@gmail.com. We will offer a free replacement or a full refund, including any shipping costs.

8. Your Statutory Rights

Nothing in this policy limits your statutory rights under the consumer protection laws of your country of residence. Where local law grants you greater rights than this policy, local law applies.

Last updated: 24 July 2026