FAQ
Frequently Asked Questions
Delivery & Shipping
Where do you ship?
We currently deliver to India and Spain.
How long does delivery take?
Orders are dispatched within 1–3 business days. After dispatch: India 4–8 business days, Spain 12–25 business days. International timelines depend on customs clearance.
What does shipping cost?
India: Rs. 49. Spain: Rs. 499. Full details are in our Shipping Policy.
How do I track my order?
Tracking details are emailed to you once your order is dispatched. International parcels may take a few days before tracking updates appear.
Will I pay customs or import duty?
International orders may attract import duties or VAT charged by the destination country. These are not included in our prices and are payable by the recipient.
Payment
What currency will I be charged in?
All payments are processed in Indian Rupees (INR). If you see prices in another currency, that is an approximate conversion for your convenience — the final charge at checkout is in INR. Your bank may apply its own exchange rate and a foreign transaction fee.
What payment methods do you accept?
Cards, UPI, net banking, and wallets, processed through Razorpay. International cards are accepted.
Is payment secure?
Payments are handled by Razorpay. We never see or store your card or banking details.
Is Cash on Delivery available?
COD may be available on eligible orders within India, subject to courier serviceability. COD is not available on international orders.
Returns & Refunds
What if I change my mind?
You have 14 days from delivery to tell us you want to return an item — no reason required. Send it back within 14 days of telling us.
When will I get my refund?
Within 14 days of us receiving the returned item, to your original payment method.
Who pays return shipping?
Unless the item is faulty, damaged, or not as described, return shipping is paid by the customer. If the item is faulty or incorrect, we cover it.
My item arrived damaged.
Email us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund including shipping.
Full terms are in our Return & Refund Policy.
Products
Are your products genuine?
Yes. We source from verified suppliers and check quality before dispatch.
Where do I find sizing information?
Size charts are on the individual product pages. If anything is unclear, email us before ordering and we will help.
Support
How do I contact you?
Email novanest444@gmail.com with your order number.
What are your support hours?
Monday to Saturday, 10:00 AM – 7:00 PM IST. We aim to reply within one working day.